Refund policy

RETURN AND REFUND POLICY – VIRASAT PARAMPARA

Effective Date: 22 October 2026

At Virasat Parampara, we aim to provide our customers with a smooth and reliable shopping experience. Please read our Return and Refund Policy carefully before placing an order on https://virasatparampara.myshopify.com/.

1. Return Eligibility

Customers may request a return if the product received is damaged, defective, incorrect, or significantly different from the product ordered.

To be eligible for a return:

The product must be unused and in its original condition.
Original tags, packaging, and accessories must be included, wherever applicable.
The customer must contact us within 7 days of delivery.
Proof of purchase and clear photographs or videos of the issue may be required.

Returns are subject to inspection and approval by our customer support team.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, preferably with clear photographs or an unboxing video showing the issue.

We will review your request and, where appropriate, arrange a replacement, return, or refund in accordance with the circumstances and applicable law.

3. Non-Returnable Products

Products may not be eligible for return if:

They have been used, washed, altered, or damaged after delivery by the customer.
Original tags or packaging are missing, where required for verification.
The return request is made after the applicable return period, except where otherwise required by law.

These exclusions do not limit any rights available to customers under applicable law.

4. Refund Eligibility

Refunds may be considered in the following circumstances:

The returned product is approved for a refund.
An order is cancelled before dispatch and the cancellation is accepted.
A product cannot be delivered or supplied due to an issue attributable to us.
A refund is otherwise required under applicable law.

Approved refunds will generally be issued to the original payment method. For Cash on Delivery orders, we may request the customer's bank or other necessary payment details to process the refund securely.

5. Refund Processing Time

Once a return or refund request is approved, we will initiate the refund within 5–7 business days.

The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment service provider.

Any mandatory refund rights under applicable law will be respected.

6. Order Cancellation

Customers may request order cancellation by contacting us as soon as possible.

Cancellation requests received before dispatch may be accepted. Once an order has been dispatched, cancellation may not be possible, and the customer may need to follow the applicable return procedure.

If an eligible cancelled order has already been paid for, the applicable refund will be processed after approval.

7. Return Shipping Charges

If a return is approved because the product is damaged, defective, incorrect, or the issue is attributable to us, we will communicate the applicable return shipping arrangements.

For other approved returns, shipping charges may be the customer's responsibility where permitted by applicable law and disclosed before the return is arranged.

8. How to Request a Return or Refund

To request a return, refund, or cancellation, please contact us with the following information:

Full name.
Order number.
Registered phone number or email address.
Reason for the request.
Clear photographs or videos, where applicable.

Email: springalfashion009@gmail.com
Website: https://virasatparampara.myshopify.com/

Please wait for instructions from our support team before shipping any product back.

9. Exchanges

Exchanges may be offered subject to product availability and approval. If an exchange is unavailable, an eligible refund or another appropriate resolution may be offered.